k8bd Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data k8bd collects, how we use and protect it, and what rights you hold as a registered player on Bangladesh's leading online casino platform.
Privacy Highlights
These cards summarise the most important points of our Privacy Policy. They do not replace the full legal text — please read every section below in full.
Data You Provide
When you register on k8bd, we collect your name, date of birth, email address, and payment method details. This information is used solely to operate your account, verify your identity, and process transactions in Bangladeshi Taka (৳).
SSL Encryption
All data transmitted between your device and k8bd's servers is protected with industry-standard 256-bit SSL encryption. Your financial details and personal information are never transmitted in plain text and are stored on secured, access-controlled servers.
No Data Selling
k8bd does not sell, rent, or trade your personal data to any third party for marketing purposes. Data is only shared with trusted service providers who operate under strict confidentiality agreements and require it to deliver services on our behalf.
Cookie Controls
k8bd uses cookies and similar tracking technologies to provide a personalised experience, analyse platform performance, and deliver relevant promotions. You can manage your cookie preferences at any time through your browser settings.
Your Rights
You have the right to access, correct, or request deletion of any personal data k8bd holds about you. You may also object to certain types of processing and request data portability. All requests are handled within 30 days of receipt.
Direct Contact
For any privacy-related queries, data requests, or concerns, you can reach our dedicated data protection team directly at [email protected]. We aim to respond to all privacy requests within 5 business days.
Data We Collect
Data We Collect
k8bd ("we", "us", "our") is committed to handling your personal information with the utmost care and transparency. This Privacy Policy explains the categories of data we collect, the lawful basis for collecting and processing that data, how it is used, how long it is retained, and the rights you hold as a data subject.
1.1 Registration Data
When you create a k8bd account, we collect the following information that you provide directly:
- Full legal name (as it appears on your government-issued identification document)
- Date of birth (to verify you meet the 18+ age requirement)
- Email address (for account communications and password recovery)
- Mobile phone number (for two-factor authentication and transactional alerts)
- Residential address (city, district, and division within Bangladesh)
- Preferred payment method details (bKash number, Nagad number, Rocket number, or bank account details)
- Username and hashed password (we never store passwords in plain text)
1.2 Identity Verification (KYC) Data
To comply with responsible gaming standards and anti-money laundering (AML) best practices, k8bd may request the following documents before processing your first withdrawal or if unusual account activity is detected:
- A copy of a government-issued photo ID: National Identity Card (NID), passport, or driver's licence
- A utility bill, bank statement, or other proof of residential address dated within the past three months
- Proof of payment method ownership (e.g., a screenshot of the registered mobile banking account under your name)
All KYC documents are stored in an encrypted format with restricted access. They are retained only for the duration required by our compliance obligations and are securely deleted thereafter.
1.3 Transaction Data
We maintain records of all financial transactions conducted through your k8bd account, including deposit amounts, withdrawal requests, game wagers, bonus credits, and any adjustments made by our responsible gaming or fraud prevention teams. Transaction records are denominated in Bangladeshi Taka (৳) and are retained for a minimum of five years in accordance with financial record-keeping obligations.
1.4 Technical and Device Data
When you access k8bd via a web browser or mobile device, our servers automatically collect certain technical information:
- IP address and approximate geographic location (country and city level)
- Device type, operating system, and browser version
- Session timestamps, login history, and session duration
- Pages visited within the k8bd platform and click-path data
- Referral URL (the web address from which you arrived at k8bd.app, if applicable)
1.5 Communications Data
If you contact our customer support team via email or live chat, we retain records of those communications — including the content of messages, timestamps, and resolution outcomes — to improve our service quality and maintain an accurate record of any complaints or disputes raised.
How We Use Your Data
How We Use Your Data
k8bd processes your personal data only for specific, explicit, and legitimate purposes. We will never use your data in a manner that is incompatible with the original purpose for which it was collected. The primary purposes for which we process personal data are as follows:
Account Management and Platform Operations
Your registration data is used to create and maintain your k8bd account, authenticate your identity at each login, and ensure that your account preferences and responsible gaming settings are correctly applied. This processing is necessary for the performance of our contract with you.
Payment Processing
Transaction data and payment method details are used exclusively to process your deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and supported bank channels. We share only the minimum data necessary with our payment partners to complete each transaction, and we do not store full payment credentials on our own systems.
Identity Verification and Fraud Prevention
KYC documents and technical data (including IP address and device fingerprint) are used to verify that you are who you claim to be, to detect and prevent fraudulent activity, and to comply with anti-money laundering obligations. This processing is based on both legal obligation and our legitimate interest in protecting the platform and all players.
Responsible Gaming Monitoring
We analyse your gambling behaviour — including session frequency, deposit patterns, and loss velocity — to identify signs of problem gambling and to apply responsible gaming interventions (such as deposit limits, cool-off periods, or self-exclusion) where appropriate. This processing is based on our legitimate interest in player welfare and our duty of care under responsible gaming standards.
Customer Support
Communications data is used to respond to your support queries, handle complaints, and maintain a record of dispute resolutions. This processing is necessary for the performance of our contract with you and our legitimate interest in service quality.
Marketing and Promotions
Where you have given your explicit consent, we may use your email address to send you information about k8bd promotions, BPL cricket season offers, Eid bonus events, Pohela Boishakh specials, and other relevant marketing communications. You may withdraw your consent and unsubscribe from marketing emails at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect the processing of transactional communications (such as deposit confirmations and withdrawal notifications), which are sent on a contractual basis.
Platform Improvement and Analytics
Aggregated, anonymised technical and behavioural data is used to analyse platform usage patterns, identify technical issues, and improve the k8bd user experience. This analytics processing does not involve re-identification of individual users and is carried out on the basis of our legitimate interest in maintaining and improving the platform.
Data Sharing & Disclosure
Data Sharing & Disclosure
Service Providers and Data Processors
k8bd works with a small number of carefully selected third-party service providers who process personal data on our behalf, under written data processing agreements that require them to protect your data to at least the same standard as k8bd. These providers include:
- Payment processors: bKash, Nagad, Rocket, Upay, and supported banks — receive only the minimum data required to process your specific transaction.
- Identity verification providers: Third-party KYC verification services that assist in validating government-issued identity documents.
- Game software providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive anonymised session identifiers required to deliver game functionality. They do not receive your full name, contact details, or financial information.
- Cloud infrastructure and hosting providers: k8bd's platform is hosted on enterprise-grade cloud infrastructure with physical and logical data security controls.
- Analytics services: Aggregated, anonymised usage data may be processed by analytics platforms. No personally identifiable information is transmitted to analytics providers.
Legal and Regulatory Disclosure
k8bd may disclose your personal data to law enforcement authorities, regulatory bodies, or courts when required to do so by applicable law, a valid court order, or a legitimate regulatory request. We will notify you of any such disclosure where we are legally permitted to do so. Disclosures made in response to fraud investigations or money laundering reports may be subject to legal non-disclosure obligations.
Business Transfers
In the event that k8bd undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data under the new entity's ownership, and you will have the opportunity to close your account if you do not wish for your data to be transferred.
No Cross-Border Transfers Without Safeguards
Where personal data is transferred to service providers located outside Bangladesh, k8bd ensures that appropriate safeguards are in place, including contractual data protection clauses equivalent to applicable data privacy standards. We do not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing such safeguards.
Data Security
Data Security
k8bd takes the security of your personal data seriously and implements a multi-layered set of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.
Technical Security Measures
- 256-bit SSL/TLS encryption is applied to all data transmitted between your device and k8bd's servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Password hashing: User passwords are never stored in plain text. We use industry-standard one-way cryptographic hashing with salting to store password credentials securely.
- Two-factor authentication (2FA) is available and strongly recommended for all k8bd accounts to protect against unauthorised login attempts.
- Intrusion detection systems and real-time security monitoring are in place to detect and respond to suspicious activity on the platform infrastructure.
- Regular penetration testing by qualified security professionals is conducted periodically to identify and remediate vulnerabilities before they can be exploited.
- Access controls: Access to personal data within k8bd's systems is restricted on a strict need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
Organisational Security Measures
k8bd maintains internal data protection policies that govern how personal data is handled, stored, and accessed by our team. All staff who handle personal data receive regular data protection training. Any suspected data breach is subject to our internal incident response procedure, which includes assessment of the breach, containment measures, and notification to affected players where required.
Your Responsibility
While k8bd implements robust security measures on the platform side, the security of your account also depends on you. You are responsible for keeping your k8bd password confidential, not sharing your login credentials with anyone, and using a strong, unique password. If you suspect that your account credentials have been compromised, contact us immediately at [email protected].
Data Retention
Data Retention
k8bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes and enforce our agreements. Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
Active Accounts
While your k8bd account remains active, we retain all registration data, transaction history, and account activity logs necessary to operate your account and comply with our legal obligations. You may request access to this data at any time (see Your Privacy Rights, Section 07).
Closed Accounts
Following the closure of your k8bd account, we retain your personal data for a minimum period of five years to comply with our financial record-keeping and anti-money laundering obligations. After this retention period has elapsed, your personal data is securely and permanently deleted from our active systems. Anonymised and aggregated statistical data derived from your account activity may be retained indefinitely as it cannot be used to identify you.
KYC Documents
Identity verification documents submitted as part of the KYC process are retained for five years following account closure. After this period, all KYC documents are securely destroyed. During the retention period, access to KYC documents is strictly limited to authorised compliance personnel only.
Marketing Data
If you have given consent to receive marketing communications from k8bd, your marketing preferences and related contact details are retained until you withdraw your consent. Upon withdrawal, your details are removed from our active marketing lists within 10 business days. Note that withdrawal of marketing consent does not affect retention of other data categories that are held on a different legal basis.
Support and Communications Records
Records of customer support interactions, including email correspondence and live chat transcripts, are retained for three years from the date of the last communication. This retention period ensures we can refer to prior interactions when handling follow-up queries or complaints.
Your Privacy Rights
Your Privacy Rights
As a registered player on k8bd, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. All requests are acknowledged within 5 business days and fulfilled within 30 calendar days of receipt. Where a request is particularly complex, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Right of Access
Request a copy of all personal data k8bd holds about you, along with information about how it is being processed.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Right to Restriction
Request that we restrict processing of your data in certain circumstances, such as while the accuracy of your data is being verified.
Right to Portability
Receive a copy of the personal data you provided to us in a structured, machine-readable format for transfer to another service provider.
Right to Object
Object to processing of your personal data where it is based on legitimate interests, including the right to opt out of direct marketing at any time.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
Right to Close Your Account
Close your k8bd account at any time by contacting support. Note that legal retention obligations may require us to hold certain data post-closure.
Contact & DPO
Contact & DPO
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which k8bd processes your personal data, you are welcome to contact our data protection team directly. We take all privacy enquiries seriously and aim to provide a substantive response within 5 business days.
Data Protection Contact
Changes to This Privacy Policy
k8bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes, we will notify registered players via email or a prominent notice on the k8bd platform at least 14 days before the changes take effect. The "Effective Date" at the top of this policy indicates the date on which the current version came into force. Continued use of the k8bd platform after the effective date of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with a revised Privacy Policy, you should close your account before the effective date of the revision.
Children and Minors
k8bd is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by a person under 18, that data will be deleted immediately and the account will be closed. If you believe a minor has registered on the k8bd platform, please notify us immediately at [email protected].
Third-Party Websites
The k8bd platform does not contain links to external third-party websites. This Privacy Policy applies exclusively to data collected and processed by k8bd through the k8bd.app platform. If you access any third-party service independently (for example, your bKash or Nagad mobile app), that service's own privacy policy governs its data practices, and k8bd accepts no responsibility for third-party privacy practices.
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